Responsible Gaming
Gaming Should Be Entertainment, Not Income
At CemTracker, we're committed to promoting responsible gaming practices. Online pokies should be enjoyed as entertainment only, never as a way to earn money or solve financial problems. Please gamble within your means and only with money you can afford to lose.
Age Verification
You must be 18 years of age or older to participate in online gambling in New Zealand. We take age verification seriously and all operators on our platform are required to confirm your age before allowing access to real money games.
If you are under 18, please do not attempt to register or gamble on any platform.
Warning Signs of Problem Gambling
Do you recognise any of these warning signs in your gambling behaviour?
- Chasing losses by gambling more to recover money you've lost
- Spending more time or money gambling than planned
- Hiding your gambling from family, friends, or partners
- Borrowing money or going into debt to fund gambling
- Neglecting work, school, family, or other responsibilities
- Feeling anxious or irritable when unable to gamble
- Using gambling to escape problems or negative emotions
- Failed attempts to cut back or stop gambling
- Lying about how much time or money you spend gambling
- Risking important relationships or opportunities due to gambling
If you've identified with several of these signs, it may be time to seek support.
Self-Help Tools & Controls
Responsible operators provide tools to help you maintain control over your gambling:
- Deposit Limits: Set a maximum amount you can deposit within a specific time period (daily, weekly, or monthly)
- Loss Limits: Limit the amount of money you can lose during a session or time period
- Reality Checks: Receive periodic reminders about how long and how much you've been gambling
- Time-Out/Cool-Off: Take a break from gambling for a set period without closing your account
- Self-Exclusion: Voluntarily exclude yourself from gambling for a longer period (typically 6 months to several years)
These tools are available through your account settings on most licensed operators. Use them proactively to protect yourself.
Support Organisations & Resources
If you're struggling with gambling, help is available. Here are organisations that can provide support:
New Zealand
- Problem Gambling Foundation (PGF)
Website: www.problemgambling.nz
Free, confidential support and counselling for problem gambling - Gambling Helpline
Phone: 0800 654 655 (Free, 24/7)
Free, confidential telephone support available anytime
International Resources
- GamCare (United Kingdom)
Website: www.gamcare.org.uk - GamStop (United Kingdom)
Website: www.gamstop.co.uk - Gambling Help Online (Australia)
Website: www.gamblinghelponline.org.au - Responsible Gambling Council (Canada)
Website: www.responsiblegambling.org - National Council on Problem Gambling (United States)
Website: www.ncpgambling.org
If You Need Help, Reach Out Today
There is no shame in seeking help for problem gambling. Support is confidential, free, and readily available. Whether you're concerned about your own gambling or that of someone else, please contact one of the organisations listed above.
In New Zealand, call the Gambling Helpline on 0800 654 655 (24/7, free and confidential) or visit www.problemgambling.nz for support.
Remember: asking for help is a sign of strength, not weakness.